Shipping policy

Shipping Policy

At woovipets, we work with multiple partner suppliers to offer you the widest selection of products at the best price. As a result, processing and shipping times may vary slightly from one product to another.

Processing Time
Once your order is confirmed, our suppliers prepare your package within 1 to 3 business days before it ships.

Delivery Time
Depending on the product ordered and the shipping warehouse, estimated delivery time generally ranges from 7 to 20 business days. The specific estimate for each item is listed on its product page.

Order Tracking
A tracking number is emailed to you as soon as your order ships, so you can follow its progress in real time.

Customs Fees and Taxes
Since some products are shipped from abroad, customs fees or local taxes may apply upon delivery, depending on your destination country. Where applicable, these fees are the customer's responsibility and are not included in the displayed price.

Delivery Delays
The delivery times shown are estimates and are not guaranteed. They may be affected by factors beyond our control (customs, weather conditions, high demand periods, etc.). If your order is significantly delayed beyond the stated timeframe, please contact us — we will follow up with the carrier or supplier on your behalf.

Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact our customer service within 3 days of the estimated delivery date. We will investigate with the supplier and offer a solution (reshipment or refund).